SHIPPING

Please allow Emma some time to prepare your order. Your order is wrapped with lots of love and shipped via PostNL within 1-3 working days after placing an order. Custom orders take about 1-5 working days to process. 

ESTIMATED SHIPPING TIME:

  • Netherlands: 1-2 working days
  • Europe 1: 2-5 working days
  • Europe 2: 2-9 working days
  • Rest of the world: 5-10 working days

ESTIMATED RATES:

  • Netherlands: € 3,80
  • International basic: € 5,00
  • International T&T: € 13,00 (with track & trace)

PLEASE NOTE:

  • These are estimated rates: they may vary in the check out.
  • Studio Emma Odenkirchen is not responsible for lost packages when you choose the basic international shipping option (without t&t)
  • These are estimate shipping times. 
  • Studio Emma Odenkirchen is not responsible for shipping delays.
  • Studio Emma Odenkirchen is not responsible for items delivered on an incorrect adres supplied by a customer. Please check your adres twice, my friend! :)

TRACK & TRACE:

  • Dutch are always send with a track & trace 
  • For international shipping with T&T, please select the international T&T option

RETURNS

Studio Emma Odenkirchen wants you to be happy with your bold beauty! If for some reason you are not all that happy with your purchase, please contact Emma within 3 days after delivery, at studioemmaodenkirchen@gmail.com and we we'll figure something out! :) 

  • You can return an item within 14 days after purchase.
  • The item must be unused and in its original packaging.
  • Your returned item will be inspected, before any refunds are approved. 
  • Studio Emma Odenkirchen does not currently cover the cost of return shipping. 
  • Sale-items can not be returned
  • Studio Emma Odenkirchen does not exchange items unfortunately. 

 PLEASE NOTE:

  • Studio Emma Odenkirchen is not responsible for damages caused by improper handeling. Handle our bold beauty with love! Click here to find out more about how to take care of your bold beauty!
  • Custom made products can not be returned.
  • Please contact Emma within 2 days after delivery, when you've received a product with some kind of production error. Its all handmade by Emma with love, people! Sorry!