F.A.Q.

 

WHAT IS YOUR SHIPPING POLICY?

Please allow Emma some time to prepare your order. Your order is wrapped with lots of love and shipped via PostNL within 1-3 working days after placing an order. Custom orders take about 1-5 working days to process. 

ESTIMATED SHIPPING TIME:

  • Netherlands: 1-2 working days
  • Europe 1: 2-5 working days
  • Europe 2: 2-9 working days
  • Rest of the world: 5-10 working days

For more info please check the SHIPPING + RETURN policy down below.

 

CAN I CANCEL MY ORDER?

Yes, but you have to be very quick! ;) Studio Emma Odenkirchen tries to ship as quickly as possible, once an order is processed and shipped it can not be cancelled. 

 

HOW TO I ORDER WHOLESALE?

Well, so nice of you to ask! ;) Please contact Emma at studioemmaodenkirchen@gmail.com and she will get right back at you with all the info you need! Please don't forget to tell Emma a bit about your shop/webshop too. Also: Emma loves to take a peek at your instagram feed! 

 

DOES STUDIO EMMA ODENKIRCHEN HAVE A REAL STORE THAT I CAN VISIT?

No, sorry! But please check out the stockist list to see if there's a shop nearby that sells Studio Emma Odenkirchen goodies. 

 

HOW DO I SUBSCRIBE TO YOUR MAILINGLIST?

Fill in your contact info down at the bottom of this website and you will be part of Emma's bold & fun mailinglist! Or just check the subscription box when you make a purchase at the Studio Emma Odenkirchen webshop. 

 

CAN I PAY WITH I-DEAL? 

Yes, you can! But not on this website unfortunately. Please visit my ETSY shop to be able to pay with I-deal. 

 

CAN I ORDER A CUSTOM MADE PIECE OF JEWELRY?

Hell yeah! Emma loves making custom made pieces. A grand personal design or just a small color adjustment? Please send an email to Emma with a detailled description.  

 

HOW DO I KEEP MY JEWEL PRETTY? 

The life expectancy of your jewel will depend on how your carefully you take care of it.

Here are some tips: 

  • Firstly: don't stand on it. Period. ;)

  • Keep away from sharp objects or things that give off color

  • Clean your bold beauty regularly with a damp cloth or wet baby wipe 

  • Store your jewel somewhere safe and away from direct sunlight

 

WHAT KIND OF CLAY DO YOU USE?

I use polymer clay! There are lost of brands, I like to work with Fimo, Cernit and Sculpey.

 

WHERE DO YOU GET YOUR INSPIRATION FROM?

Well, just almost everything, from beautiful movies to fashion to paper to party supplies. My head is spinning 24-7, but amazing color-combo's and compositions are the most inspiring thing for me at the moment. I love visiting museums and new cities, to get new creative energy flowing. I also collect weird DIY books from the 60s/70s/80s. These books show how to make something cool out of practically nothing, which is AMAZING! 

 

DO YOU GIVE WORKSHOPS?

Not at the moment, please join the mailinglist to get updates about these kind of subjects. 

 

ANY OTHER QUESTIONS? :)

studioemmaodenkirchen@gmail.com, keep 'em coming people!